Customer Service
We do provide good customer service as we do believe that would help successfully to attract future students through word-of-mouth, recommendations, and solid results and we focus on the factors below :
Added Value
We do consider ways to add value to the service to our students. Knowing what students value can help him/her focus on areas of significance to them. In most cases, students appreciate value for money, attention to detail, and quick response time.
Value for Money
One of the main reasons international students choose to live and study in a destination country is that it represents good value for money. That is, its living expenses and tuition costs are lower than in countries with a comparable standard of living and education standards. We do provide information about living costs for our international students.
Other factors which we may we think would be significant to our students include:
- Language, society, people, and environment
- Recognition of qualifications
- High-quality education systems with superior outcomes
- A variety of student accommodation to suit different budgets and needs
- Support services for international students
Quality assurance
Government regulations and safeguards to protect international students.
We do provide value to our students by helping them compare tuition options and costs at various institutions and living costs in different destination countries and locations within the countries. That is, he/she saves the students a great deal of time and effort by gathering and collating the relevant information and converting it into equivalent terms. This makes the choices clearer and easier to understand for students, thus helping them to make an informed decision.
In addition, we do prepare and lodging enrolment and visa applications can be invaluable to students who would otherwise struggle to understand and meet the requirements.
Attention to Detail.
Another means of adding value for students is through attention to detail. This starts with careful attention to our students’ preferences, backgrounds, and profiles. With this information, the student counsellor can narrow the range of suitable course offerings and increase the depth and specificity of information provided. We provide with more comprehensive, accurate, and relevant information to student’s pre-enrolment and pre-departure.
Attention to detail is critical when assisting students with the details of their enrolment and visa applications. Applications are processed more quickly and have a much greater chance of success when they are made on the correct forms, with correct terminology, fields filled in accurately, and relevant supporting documents attached appropriately.
Response Time
We know that students appreciate quick responses from us . This does not mean that we should always answer quickly even if unsure of the correct information. Rather we should advise our students of the likely time needed to obtain correct information, then seek the information diligently and respond promptly as soon as the correct information is available.
Quality Control
We do believe that students respond to the quality of the service provided by us. That is, they are more likely to enroll in a course about which they have received comprehensive, accurate, and relevant information which has been attractively packaged.
Excellence
We do provide good service by providing relevant, accurate, and comprehensive information and advice. To achieve that we match information to each student by:
- Questioning and careful listening to find out each student’s individual preferences and circumstances.
- Diligently researching courses, education institutions, and destination countries
- Carefully considering the student’s desires and the available courses to find the best fit for the student.
- Selecting information to present the best options to students.
- Packaging information so it is clear and easy to absorb.
Consistency
Consistency of service is essential for reliability. This relates both to the information and assistance given to students and the way in which it is supplied. The student counsellor should ensure that processes used to gather and distribute information are stable and provide dependable facts and figures. We provide the same level and type of information about courses and advice about enrolment as about living in the destination country.
Accuracy
The information must be accurate – and reviewed thoroughly to ensure that is valid and current. It should not be misleading and should give students a realistic view of study and living in the destination country.
Procedures
Standardizing procedures for dealing with students and education institutions generally improves quality of service, contributing to efficiency and consistency. The student counselor should follow the procedures set out in the agency’s policy and procedure manual (or equivalent). If there are no set procedures, he/she should establish personal procedures for routine tasks, including:
- Handling inquiries
- Preparing enrolment and visa applications
- Handling money and documents
- Keeping records of enquiries and enrolments
- Obtaining new information
- Packaging and distributing information.
Standardized procedures can simplify carrying out routine tasks. However, the student counselor should be careful to ensure that they remain flexible enough to cope with irregular circumstances and the idiosyncrasies of individual students.
Your rights
You have the right to seek access to any of your personal information held by us unless there is a valid reason under the Privacy Act or Data Protection Act for us to withhold the information.
Valid reasons include:
We have reason to suspect that unlawful activity or misconduct of a serious nature has been engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter, or Giving access would reveal evaluative information generated within us in connection with a commercially sensitive process.
If your personal details change, or you believe the information we hold about you is incorrect, incomplete or out-of-date, please contact us so that we can correct our records.
01.Right to erasure
At your request, we will remove all the data we have for you which we are not required legally to retain.
02.Right to restrict processing
You have the right to restrict processing when you have exercised one of the above rights and it may take some time to process that request. For example: when you contact us to update your details you have the right to request restriction until your details are being updated.
03.Right to withdraw consent
For the processing activities where we have asked you for consent, you have the right to withdraw this consent at any point by unsubscribing from a message from us, or by contacting customerservice@unityeducationhub.com
04.Right to object
You can object to the processing of your personal data.
05 Right to not be subject to automated decisions and profiling
None of our processing activities are purely automated and no decisions are made without human intervention. There are instances where we process data to analyze or predict behavior but we will ask you for explicit consent when this processing will involve your personal data.
06.Right to data portability
If you have provided us with your personal data with consent or under the contact obligations, you have the right to request the data you have provided to us in a machine-readable format should you decide to move to another data controller. Making a complaint if you are unhappy about how we have dealt with or are dealing with your personal information. We have procedures in place to deal with your inquiries or complaints. If you have any questions about our policy or any complaint regarding the treatment of your privacy by us, please contact customerservice@unityeducationhub.com