Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help you understand the impact that your communication skills have on other people. Explore how improving these skills can make it easier for you to get along in the workplace, and in life.
This will help you know how to
This will help you know how to:
Identify common communication problems that may be holding you back
Develop skills to ask questions
Learn what your non-verbal messages are telling others
Develop skills in listening actively and empathetically to others
Enhance your ability to handle difficult situations
Deal with situations assertively
Course Content
Module One: Getting Started
Module Two: The Big Picture
Module Three: Understanding Communication Barriers
