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HOTEL & HOSPITALITY MGMT

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Course Overview

CERTIFIED PROFESSIONAL IN HOTEL & HOSPITALITY MGMT

Advanced training in Hotel & Hospitality Management Course

 The course covers detailed information about Hotel and its functioning in the 4-Core departments viz., Front office (Room Sales), Food & Beverage (Service), House-keeping (Accommodation Operations), Food Production (Kitchen).

The course aims to impart knowledge and skills to handle the different departments of a Hotel. Have a clear understanding of Hotel Operations and Interdependence of each department for the smooth functioning of a Hotel. To familiarize students with concepts and definitions, skills, and expertise to prepare them for Hotel jobs.

Course summary

Who should attend this training

This program targets those in the hotel and hospitality industry who are keen to upgrade their skills to take on management positions. Professionals from other disciplines seeking a mid-career switch to the hotel chain industry

can also benefit from the program.

Course Benefits

  • Develop operational expertise and management skills in front office, housekeeping, food and beverage, and kitchen operations
  • Acquire knowledge and skills related to the use of hospitality information systems
  • Apply customer service skills to identify and exceed customers’ expectations

Course Contents / Outline

Front office Operations

  • Introduction
  • Hotel Classification
  • Room Rates, Plans, and Room categories
  • The front Desk
  • Front Office Hierarchy
  • Attributes of Front Office Personnel
  • Reservation
  • Registration- Check In Process
  • Guest Cycle
  • Lost and Found Procedures
  • Night Audit
  • Guest Check Out

Hotel Housekeeping Management

  • Importance and Functions of Housekeeping
  • Rules on the Guest Floor
  • Types of the guestroom
  • Making up the bed
  • Guestroom and Bathroom Cleaning Procedures
  • Turndown Service
  • Staff Organization
  • Hotel laundry Operation

Food and Beverage Service

  • Introduction to Catering Industry
  • Types of Catering & establishments
  • Classification, Types, of Restaurant
  • F & B Hierarchy
  • Attributes of F & B Personnel
  • Sanitation Standard
  • Preparation for Service
  • Table Setting and Napkin Folding
  • Menu and its types
  • French Classical Menu
  • Styles of Service
  • Order of Serving Meals- Breakfast,
  • Lunch, Dinner
  • Introduction to Catering Industry
  • Types of Catering & establishments
  • Classification, Types, of Restaurant
  • F & B Hierarchy
  • Attributes of F & B Personnel
  • Sanitation Standard
  • Preparation for Service
  • Table Setting and Napkin Folding
  • Menu and its types
  • French Classical Menu
  • Styles of Service
  • Order of Serving Meals- Breakfast,
  • Lunch, Dinner

Food Production

  • Aims & objective of cooking food
  • Cuisines
  • Methods of Cooking with its advantages &
  • Dis-advantages
  • Flavorings & Seasonings
  • Kitchen Brigade
  • Stocks, Soups with its classification and
  • Sauces
  • Vegetable Cuts
Duration 30-35Hours
Level Master
Online / On Class Both Options
Price $740.00

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